Support
We're here to help you get the most out of Minerva.
Contact our team
The fastest way to reach us is by email. A real person reads every message and we typically respond within one business day (Monday–Friday, 9am–6pm Eastern Time).
Email: [email protected]
Hours: Monday–Friday, 9am–6pm ET
What we can help with
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Account & billing: sign-in problems, account changes, plan changes, invoices.
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Zoom & Microsoft Teams integrations: connecting or disconnecting your account, OAuth issues, missing meetings, the desktop one-click "Add Minerva" button.
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Meeting transcription & coaching feedback: bot didn't join, transcript issues, behavior scoring questions.
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Data export & deletion: requesting a copy of your data or deletion of your account.
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Bugs & feature requests: we read every report and prioritize fixes the same week for blocking issues.
Self-serve guides
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Adding, using, and removing Minerva Coach for Zoom — full walkthrough of the Zoom integration.
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Privacy Policy — what data we collect, how it's stored, and your rights.
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Reporting a security issue
If you believe you've found a security vulnerability, please contact us privately rather than opening a public report. We acknowledge security reports within 24 hours.
Security contact: [email protected] (subject line: Security). Machine-readable contact info is also published at /.well-known/security.txt per RFC 9116.
